SALES POLICY

  • Sales Policy for PartyTopis – Effective Date: November 11, 2024

    1. Introduction

    Welcome to PartyTopis! This Sales Policy is established to ensure a smooth and transparent shopping experience for our valued customers. Please review this policy carefully to understand the terms and conditions that govern all purchases on our website. By purchasing from PartyTopis, you agree to comply with and be bound by these terms.

    Contact Information

    2. General Terms and Conditions

    At PartyTopis, we are committed to providing high-quality birthday decorations and party supplies. This section explains the general terms applicable to all products sold.

    • Age Restrictions: Customers must be at least 18 years of age to make a purchase.
    • Product Information: We strive to provide accurate information regarding product descriptions, prices, and availability. However, in cases of typographical errors, PartyTopis reserves the right to correct inaccuracies and update information without prior notice.
    • Currency and Pricing: All prices listed are in USD, and any additional fees (such as sales tax or shipping) will be clearly displayed during checkout.

    3. Order Process and Payment

    • Order Placement: Orders can be placed via our website 24/7. Once an order is submitted, you will receive an order confirmation via email.
    • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. Your payment information is protected and processed securely.
    • Order Confirmation: After placing an order, an email confirmation will be sent. Please verify all details, as incorrect information may delay order processing.

    4. Shipping and Delivery Policy

    PartyTopis ships to customers across the United States. We aim to provide reliable, efficient shipping options to meet your needs.

    • Shipping Options and Costs: We offer several shipping options, including standard, expedited, and overnight shipping. Shipping fees are calculated based on the selected service and destination.
    • Processing Time: Orders are typically processed within 1-2 business days. For personalized items, additional processing time may be required.
    • Delivery Timeframes: Delivery times vary based on the selected shipping method and location. Estimated delivery dates are provided at checkout.
    • Tracking Your Order: A tracking number will be provided once your order has shipped. You can track your order through our website or the carrier’s website.
    • International Shipping: Currently, we do not offer international shipping but plan to expand in the future.

    5. Return and Refund Policy

    We want you to be fully satisfied with your purchase. If you’re not, please review our return and refund policy below.

    • Return Eligibility: Returns are accepted within 30 days of purchase for unused, unopened items in original packaging.
    • Non-Returnable Items: Customized products, clearance items, and certain other products may not be eligible for return.
    • Return Process: To initiate a return, please contact us at contact@partytopis.com with your order details. We will provide instructions for returning your items.
    • Refund Policy: Refunds will be issued to the original payment method within 7-10 business days upon receiving and processing the returned items.
    • Exchanges: We offer exchanges for defective or incorrect items only. Please contact us immediately if you receive an incorrect or damaged product.

    6. Product Warranty

    PartyTopis stands behind the quality of our products. Most of our products come with a 30-day warranty against manufacturing defects.

    • Warranty Claims: If you encounter a defect, please contact us with proof of purchase and photographs of the defect to initiate a claim.
    • Exclusions: Normal wear and tear, accidental damage, and misuse are not covered under warranty.

    7. Privacy Policy

    Your privacy is important to us. PartyTopis collects and processes customer information in compliance with relevant privacy laws.

    • Data Collection: We collect information necessary to process orders, including names, addresses, and payment information.
    • Data Usage: Customer information is used solely to process orders, enhance customer service, and send promotional offers (if opted-in).
    • Third-Party Sharing: We do not share personal information with third parties unless required by law or necessary for order fulfillment.

    8. Intellectual Property Rights

    All content on PartyTopis, including text, images, logos, and product designs, is protected by intellectual property laws. Reproduction or redistribution of any content without permission is prohibited.

    9. Limitation of Liability

    PartyTopis is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability, in any event, is limited to the amount paid for the product in question.

    10. Governing Law

    This Sales Policy and any disputes arising from it shall be governed by the laws of the United States. All claims shall be resolved in the state courts where PartyTopis is located.

    11. Changes to the Sales Policy

    PartyTopis reserves the right to modify this Sales Policy at any time. Changes will be effective immediately upon posting. The latest version of the policy will always be available on our website.

    12. Contact Us

    If you have any questions or concerns regarding this Sales Policy, please contact us using the details provided below:

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